You can trust that your order will be quickly processed and safely delivered.
U.S. Shipping Rates
For boxes and envelopes shipping rates are charged per package weight and is calculated in real time to your shipping address. For sewing machine and anything that need major assembly work such as cutting tables. Customer will receive a phone call after completing the purchase to upgrade from boxes to partial assembly shipped on a pallet at which point customer would have the chance to pay any difference for the upgraded shipping service. Reason: Freight companies need more details that we at Atlas Levy Sewing Machine must figure out and provide to them to acquire a quotation to intern calling you with your quotation on a pallet.
Once a package tracking number is marked "Delivered" by the chosen shipping company, Atlas Levy Sewing Machine is no longer responsible for the package.
-*In Stock items normally ship within 24-72 business hours (1 to 3 working business days). Special Order and Back Order products may take longer.
-Your order may ship in multiple shipments to best serve you.
-Once an order has been shipped, you cannot make any changes or cancel the order (Since it's no longer in our warehouse).
-All U.S. packages can be shipped via USPS and FedEx.
-When shipping via USPS we use standard 5 to 7 days.
-When shipping via FedEx we use standard Home Delivery Service 5 to 8 days.
-If you place an order after 10AM pacific time on Friday, the order will not begin processing for shipment until the following Monday morning.
-We use FedEx to ship mostly anything that weights more than 1Lbs and USPS for anything under 1Lbs.
-Delays usually occur when you place your order during the weekend or around holidays.
-2nd Day Air & Next Day Air orders must be placed before 1pm pacific standard time for the order to ship same day. Please call 213-973-9948 to expedite your order before 1PM
-We will send you a shipping email confirmation containing your tracking number upon shipment [if you provide us with an email address].
While Atlas Levy Sewing Machine offers free shipping on some orders that ship within the 48 contiguous United States, some manufacturers require a shipping surcharge.
-Free shipping may not apply to certain sale items, oversized, freight intensive or special-order items.
-We do not ship international.
-The shipping carrier and method will be chosen at the discretion of Atlas Levy Sewing Machine.
-During sitewide free shipping events, the above conditions and restrictions still apply.
Due to fraud concerns, we will not ship to addresses that are different than your billing address. Unless customer email proof of Identity with a photo of DL or ID with the credit card used for the purchase. (Note: if you already made the purchase and do not want to comply with this. You will need to claim your money with your bank. For us to reimburse money back we need proof of Identity again.)
If an item you order is back ordered or out of stock, your order will remain active in our system until the item comes back into stock or the product is discontinued. If a part is discontinued, we reserve the right to cancel the discontinued item and ship the remainder of your order. If it’s the only one item that you purchased and it’s discontinued, we will then reimburse you for the full amount.
We are only responsible for collecting the sales tax on all purchases that are shipped to the following states: CA, and IN. Any customers that purchase any items from our website that are shipped outside of these states are legally responsible for reporting their purchases and are responsible for Use Tax on their purchases. For questions, see your state tax rules and the Dept. of Revenue. We are in no way responsible for any unreported use tax on internet purchases and/or any sales tax on orders placed and shipped outside of this list of states. By purchasing from our sites, you accept this responsibility.
We do not ship outside United States.
If you need an item immediately, please call us to make sure we have the item in stock before ordering!
Coupon Code Restrictions
Coupon Codes cannot be used on products that have MAP pricing. Atlas Levy Sewing Machine must adhere to standards and regulations set by vendors. Accordingly, certain products must be excluded from offers and promotions. These restrictions are set by the manufacturer and apply to ALL retailers, not just Atlas Levy Machine or its website Atlas Levy.com. Coupon Codes cannot be combined with other offers. Not redeemable for cash, gift cards, gift certificates or store credit. Offer valid only while supplies last and not applicable to canceled orders of out-of-stock products. Discount does not apply to taxes, duties or shipping & handling charges. Certain other restrictions apply based on category of product. Coupon Codes cannot be used on Freight intensive items. Gift cards cannot be purchased using Coupon Codes.
Roundtrip shipping is provided by us for the first 180 days from delivery of the machine on any warranty repairs, provided that the original box and packaging materials are retained. If the original box and packaging materials have been discarded, then the shipment and insurance of the product will be the responsibility of the customer. After 180 days, all shipping charges for warranty service are the responsibility of the customer.
Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect:
This notice applies to all information collected or submitted on www.atlaslevy.com and www.atlaslevy.net On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
The Way We Use Information:
We use the information you provide about yourself when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive updates on our new products and services.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.